Recoveries Specialist

To deliver operational and technical support to the Chubb Recoveries Team, ensuring adherence to Chubb's compliance and regulatory standards while managing a portfolio of subrogation and recovery matters across all lines of business.

• Coach and mentor junior recovery claim handlers in your technical field.
• Handling/management of own portfolio of subrogation recovery claims for Chubb and/or other Chubb regional entities.
• Effective communication/negotiation with third parties in order to maximize recovery results.
• Efficient use of all Chubb systems ensuring all recovery information is readily available to other members of the Recoveries Team, Management and Referring Claim Office.
• Seek technical assistance in handling recovery claims exceeding authority.
• Maintain an active diary. Monitor same to achieve timely development of the file and timely disposition of the recovery claim.
• Promptly and properly document all developments in the recovery claims system.
• Where necessary, assist in helping with the collation of recovery data.
• Effectively negotiate compromise settlements where appropriate.
• Effectively communicate with the following: Claim Department, Customer Services, Risk Control, Underwriting Departments, brokers, insureds, counsel, third parties and/or their legal representatives.
• Adhere to Insurance Contracts Act and all other relevant statutory rules and regulations.
• Effectively control the use, work product and expense of outside vendors.
• Any other duties as required by the Recoveries Claims Manager.
• Accountable for taking all practical measures to ensure that the workplace is safe and without risk to health.

• A minimum of 5 years of professional experience in the field of claims, across various lines of business and dedicated experience of recovery claims a clear advantage.
• In-depth knowledge of the insurance industry and international insurance business
• Good negotiation skills.
• Good understanding of recovery analytics systems (desirable)
• Analytical thinking and good numerical understanding.
• Responsibility to develop, implement and achieve ambitious goals.
• Written and verbal communication related to recovery claims handling.
• Ability to lead the department on recovery through motivation and assertiveness.
• Experience in dealing with international matrix structures and corresponding decision-making processes (desirable).
• Tertiary qualified, preferred but not essential.
• Familiar with the Marine Insurance Act & the Insurance Contracts Act.
• Able to demonstrate effective case management.

• Effective communication/negotiation with third parties to maximize recovery results.
• Efficient use of all Chubb systems ensuring all recovery information is readily available to other members of the Recoveries Team, Management and Referring Claim Office.
• Promptly and properly document all developments in the recovery claims system.
• Effectively communicate with the following: Claim Department, Customer Services, Risk Control, Underwriting Departments, brokers, insureds, counsel, third parties and/or their legal representatives.
• Adhere to Insurance Contracts Act and all other relevant statutory rules and regulations.
• Effectively control the use, work product and expense of outside vendors.
• Accountable for taking all practical measures to ensure that the workplace is safe and without risk to health.

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.